Have a question about getting started on your new branded apparel or promotional items? Here are some frequently asked questions that can help. If you don’t see your question listed, just click here and send us an email. Or, of course, call us at 732-777-6033. Our knowledgable customer service agents will be happy to help.

Do you have a minimum?

When it comes to apparel, we do not have a minimum. Order one shirt or one thousand shirts. Keep in mind, our best pricing kicks in at around 24 pieces.

For promotional products, minimums are all based on the specific item you are ordering.

What is your turnaround time?

Our standard turnaround time is 7-10 business days for most orders. This does not include shipping time. This also fluctuates throughout the year.

Are you able to do rush jobs?

We are almost always able to accommodate all rush orders. We love the challenge!

How should I send art files?

It is preferred to receive vector files (.ai, .eps, .svg, .pdf) when sending over artwork. Please make sure these files are not converted.

If you do not have vector art, send us what you have and our art department can help out.

Do you charge for art services?

We do not charge for any art services when you place an order. If you do require art services and do not plan to place an order, you will be provided with a price for the time.

Can I mix and match shirt and ink colors?

You can customize your order however you see fit. We will work with you on the best approach to complete your job, while not breaking the bank.

Generally, as long as the design doesn’t change, you can mix/match as much as needed.

How is pricing determined?

Pricing is primarily based on the type of garment, the quantity you are ordering, the decoration locations and how many ink colors used per location.

Can I update my order after I approve the confirmation?

If the order has not been completed, you can update your order. Any changes after confirmation may result in restocking fees, return fees, extra shipping fees or delays in receiving your order.

Can I provide my own garments?

We do allow customers to provide their own garments. Please make sure to indicate style numbers, colors, sizes before ordering.

When do I pay for my order?

All new customers are required to pay 100% of the order upfront. We accept cash, credit, checks or purchase orders.

When requested, established customers may be setup on terms.

Can you provide a production sample?

We do offer the option to receive a production sample when requested. There are fees associated with the sample based on the order and requirements.

Can I cancel my order?

At any point before production you can cancel your order. You will only be charged for a 15% restocking fee if the goods have been ordered. If the job has been completed, you will be responsible for payment in full.

We are missing piece(s), what do we do?

As per industry standards, all orders have a 3% spoilage rate. This includes damaged garments, missing pieces or incorrect prints. We always recommend ordering a few extra pieces to account for any production errors.

We will always do what is right and best for our customers so please don’t hesitate to let us know of any issues with your order.

Do you have a customization form?

You can download it here or request one from your account representative.

Do you provide a proof before production?

You will receive a final digital proof before production. This will ensure that you are aware of print locations, colors, etc. In certain rush situations, a proof may need to be waived.

Are you able to do Direct To Garment (DTG)?

We do provide DTG services for our customers. This is essentially an inkjet printer for t-shirts! You can capture all types of colors with this method.

Ask your account representative for more information.

Have a project in mind?

request a free quote